:root {
  --navy: #15243a;
  --navy-2: #1e3352;
  --ink: #1c1914;
  --muted: #6b645a;
  --line: #e4ddd2;
  --paper: #f4efe6;
  --card: #fffdf8;
  --gold: #b0893a;
  --gold-2: #c9a24a;
  --teal: #2c6e62;
  --rose: #9b3d3d;
  --shadow: 0 12px 40px rgba(21, 36, 58, 0.08);
}

* { box-sizing: border-box; }
html, body { margin: 0; padding: 0; }
body {
  font-family: Outfit, system-ui, sans-serif;
  background: var(--paper);
  color: var(--ink);
}

.shell { display: flex; min-height: 100vh; }
.sidebar {
  width: 240px;
  background: linear-gradient(180deg, var(--navy), #0f1b2c);
  color: #f3ead8;
  padding: 1.4rem 1rem;
  position: sticky;
  top: 0;
  height: 100vh;
  overflow: auto;
}
.brand { display: flex; gap: 0.75rem; align-items: center; color: inherit; text-decoration: none; margin-bottom: 1.5rem; }
.brand-mark {
  width: 36px; height: 36px; border-radius: 10px;
  background: var(--gold); color: var(--navy);
  display: grid; place-items: center; font-family: Fraunces, serif; font-weight: 650;
}
.brand small { display: block; color: #cbbd9e; font-size: 0.72rem; }
.sidebar nav { display: flex; flex-direction: column; gap: 0.15rem; }
.sidebar nav a {
  color: #e8dcc3; text-decoration: none; padding: 0.45rem 0.7rem; border-radius: 8px; font-size: 0.92rem;
}
.sidebar nav a:hover, .sidebar nav a.active { background: rgba(255,255,255,0.08); color: #fff; }
.main { flex: 1; min-width: 0; }
.topbar {
  display: flex; gap: 1rem; align-items: center; padding: 0.9rem 1.5rem;
  background: var(--card); border-bottom: 1px solid var(--line); position: sticky; top: 0; z-index: 5;
}
.search { flex: 1; }
.search input, .input, select, textarea {
  width: 100%; padding: 0.55rem 0.75rem; border: 1px solid var(--line); border-radius: 8px;
  background: #fff; font: inherit;
}
.who { color: var(--muted); font-size: 0.85rem; }
.bell { color: var(--navy); text-decoration: none; font-size: 0.9rem; }
.badge { background: var(--rose); color: #fff; border-radius: 999px; padding: 0.05rem 0.4rem; font-size: 0.7rem; }
.content { padding: 1.5rem; }
.shell.bare { display: block; }
.shell.bare .content { max-width: 800px; margin: 0 auto; padding: 2rem 1.5rem; }
.shell.bare .page-head { align-items: center; margin-bottom: 1.5rem; }
.shell.bare .page-head h1 { margin-bottom: 0.15rem; }
.shell.bare .page-head .muted { margin: 0; }
.call-toolbar { display: flex; flex-wrap: wrap; gap: 0.75rem; margin-top: 1rem; }
h1, h2, h3 { font-family: Fraunces, serif; font-weight: 650; margin: 0 0 0.6rem; }
.page-head { display: flex; justify-content: space-between; align-items: end; gap: 1rem; margin-bottom: 1.2rem; }
.muted { color: var(--muted); }
.grid { display: grid; gap: 1rem; }
.kpis { grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); }
.card {
  background: var(--card); border: 1px solid var(--line); border-radius: 16px; padding: 1rem 1.1rem; box-shadow: var(--shadow);
}
.kpi-value { font-family: Fraunces, serif; font-size: 1.7rem; }
.table-wrap { overflow: auto; }
table { width: 100%; border-collapse: collapse; font-size: 0.92rem; }
th, td { padding: 0.65rem 0.5rem; text-align: left; border-bottom: 1px solid var(--line); vertical-align: top; }
th { color: var(--muted); font-weight: 500; font-size: 0.78rem; text-transform: uppercase; letter-spacing: 0.04em; }
.btn, button.btn, a.btn {
  display: inline-block; background: var(--navy); color: #f7efe0; text-decoration: none;
  border: 0; padding: 0.5rem 0.9rem; border-radius: 9px; font: inherit; cursor: pointer;
}
.btn.secondary { background: transparent; color: var(--navy); border: 1px solid var(--line); }
.btn.gold { background: var(--gold); color: var(--navy); }
.linkish { background: none; border: 0; color: var(--gold-2); cursor: pointer; font: inherit; }
.flash { background: #e7f3ee; border: 1px solid #b7d7cc; padding: 0.7rem 1rem; border-radius: 10px; margin-bottom: 1rem; }
.pill { display: inline-block; padding: 0.15rem 0.55rem; border-radius: 999px; font-size: 0.75rem; background: #eee6d6; }
.pill.hot { background: #f3d0d0; color: var(--rose); }
.pill.warm { background: #f6e3b8; }
.pill.cold { background: #d7e4f2; }
.pill.unqualified { background: #ececec; }
.filters { display: flex; flex-wrap: wrap; gap: 0.5rem; margin-bottom: 1rem; }
.filters select, .filters input { width: auto; }
.two { grid-template-columns: 2fr 1fr; }
.stack label { display: block; margin: 0.4rem 0 0.2rem; font-size: 0.85rem; color: var(--muted); }
.auth {
  min-height: 100vh; display: grid; place-items: center;
  background: radial-gradient(circle at 20% 20%, #2a4060, var(--navy));
}
.auth-card { width: min(420px, 92vw); background: var(--card); padding: 2rem; border-radius: 20px; }
.transcript { display: flex; flex-direction: column; gap: 0.5rem; }
.bubble { max-width: 80%; padding: 0.6rem 0.8rem; border-radius: 12px; }
.bubble.ai { background: #eef3ea; }
.bubble.customer { background: #f3ead8; margin-left: auto; }
.live-panel { display: grid; grid-template-columns: 1fr 1fr; gap: 1rem; }
@media (max-width: 900px) {
  .shell { flex-direction: column; }
  .sidebar { width: auto; height: auto; position: relative; }
  .two, .live-panel { grid-template-columns: 1fr; }
}